Terms & Conditions
The Tree House Hawaii Rental Policies
Definitions. For purposes of this VRA, the following definitions shall apply: “Property” refers to the real property, its contents, and related amenities rented to the Guest pursuant to this Agreement; “Guest” refers to the person(s) occupying the Property, including members of their family, their invitees and guests; “Owner” refers to the legal owner of the Property, its agents and employees; “The Tree House” refers to The Tree House Hawaii.
By agreeing to the rental terms online, you are entering into a binding contract with The Tree House and authorizing The Tree House to charge your credit card amounts due.
Rental Term Policies: The Tree House Hawaii is a long-term rental, and stays are required to be a minimum of 30 days. If your stay is to exceed 90 days, rates are subject to change upon notification from the Owner.
Initial Payments: Initial deposits are due upon booking. In the event the Initial Payment and signed contract are not received, The Tree House reserves the right to cancel the reservation with no further notice to the guest. The Tree House retains the right to retain the Initial Payment in the event of cancellation within 7 days of arrival.
Reservation Changes/Cancellation Policy (Moderate):
Contract: The contract will arrive within 24 hours after booking, the contract must be signed within 48 hours, and the reservation will be canceled if the contract is not signed.
Cancellation Policy: In the case of a cancellation more than 7 days before the scheduled arrival date, the deposit will be refunded. For cancellations within 1-7 days of the scheduled arrival date, a refund will not be permitted. For cancellations within 7 days of arrival, all rent, taxes, and booking/processing fees will be forfeited.
Changes: All reservation changes must be made in writing via email to treehouseventures@yahoo.com and submitted at least 7 days prior to the arrival date. Cancellations due to hurricanes, road closures, or any other threatening weather will not be refunded. Any approved changes are subject to rental terms based on the original booking and stay dates.
Interruption in services within the Property and/or inclement weather during the Reservation Dates shall not serve to void or cancel the Vacation Rental Agreement or any portion thereof. Cable and internet may be provided; however we are not able to guarantee the reliability, speed, or outages.
Age Limit: Minimum Age limit to rent is 25 years of age.
Disclosure and Indemnity. Guest acknowledges, if applicable to Property, the existence of dangers associated with, but not limited to, BBQs, oceans, kitchen equipment, stairs, decks, and appliances. In addition, Guest acknowledges the existence of certain inherent risks to persons and property located in the vicinity of the ocean, including, but not limited to, high surf conditions, dangerous riptides, coral reefs, hurricanes, tropical storms. Guest acknowledges that the Owner would not rent the Property unless Guest fully accepted the risks associated with the Property and its location. In light of the foregoing, Guest agrees to indemnify and hold harmless Owner and The Tree House from and against any loss, liability, damage or expense (including legal fees and costs) that Guest may suffer, sustain or become subject to as a result of, or in connection with any injury, accident, or death arising from or related to Guest’s use of the Property. Furthermore, Guest assumes full responsibility for the Property, including its contents and Guest’s personal property. Guest shall take all reasonable steps to ensure that occupants adhere to all rules, regulations and laws affecting the Property. Guest acknowledges that Guest should take precautions when leaving the Property (e.g., lock all doors, including automobiles). Rental equipment used by the Guest is strictly at Guest’s own risk. Owner and The Tree House shall not be held responsible for any loss, damage, or additional expense incurred.
Theft/Burglary/Break In. The State of Hawaii is not immune to theft. The home is not equipped with an alarm system. Guest acknowledges that Guest should take precautions when leaving the Property (e.g., lock all doors/windows, including automobiles).Should theft occur from either interior or exterior of the premises, the local Police should be called and make a police report. The Owner nor The Tree House is not responsible to relocate due to these circumstances. The Owner nor The Tree House shall not be held responsible for any loss, damage, or additional expense incurred, including reimbursement of rental funds or loss of personal items.
Environmental Disclosure. Guest acknowledges that the State of Hawaii is exposed to environmental hazards including, but not limited to, tidal waves, hurricanes and floods. Please refer to the local phone book for information pertaining to evacuation procedures. In the event of an emergency, the State of Hawaii utilizes a warning alert system (emergency sirens are tested on the first working day of every month at 11:45 a.m.). Guest is responsible for using their best efforts to familiarize themselves with property, its location, and surroundings. Some of the properties are in a remote location. As such, what would be considered normal response time for public services in an urban area may not be available in this location, i.e., police, fire, and emergency services. Also, naturally dwelling animals, reptiles and fauna are different then might be encountered in an urban setting and some might be considered “pests” by some individuals, i.e., centipedes, geckos, roaches, spiders, rodents, termites, mosquitoes, chickens and coqui frogs.. You should be prepared to accept such inconveniences or discomfort as a normal and necessary aspect of renting a home in an area with strong rural character. Also, Guest acknowledges this is a binding contract and cannot be released from the contractual obligations upon arrival. Guests are aware all homes and condominiums have regular pest control service. The Owner is not responsible for any reactions to pest control.
Smoking Policy. The Property is smoke-free. Guests may smoke outside the Property bounds only, disposing of all smoking materials appropriately, safely and NOT INSIDE the home.
Occupancy/Use. Only those Guests listed on the VRA may stay at the Property. Guest may not sublet or assign the Property. Overcrowding or misrepresentation of the number of Guests shall be grounds for immediate termination of this Agreement and eviction from the Property. The Property shall be used for residential vacation rental purposes only and NOT be one of multiple homes booked for a larger group. Special events such as parties, weddings, receptions, etc., require the express written consent of The Tree House. Under no circumstances shall the Property be used for illegal or commercial purposes, e.g., film making or professional photo shoots. The Tree House and/or Owner must be notified of and agree to any additional services at the Property, including but not limited to, chefs, massage therapists, etc. Quiet hours are required from 10 pm to 8am. Guest may cook/BBQ only in designated areas. Parental TV controls and other alterations of devices must be restored prior to departure. Furnishings and decorations shall not be moved without permission. Guests will not disturb Owner’s personal effects stored on property. Guests shall avoid walking on floors or sitting on furniture if wet or without removing sand and sun products. Guest will not drag luggage or golf bags across floors. Guests will keep windows closed when house is unattended. Guest acknowledges that the Property, including the furnishings, is privately owned. Neither Owner or The Tree House shall be responsible for providing any additional furnishings or equipment not presently on the Property. Any additional furnishings, equipment, etc. guest wants to arrange must be given prior written consent by The Tree House. Guest shall indemnify the Owner and The Tree House for any damages to the Property, including damages to the furnishings and household items, which occur as a result of the Guest’s occupancy and must notify of such damage or any problems at such time. Guest’s Deposit may be applied to actual damages to the Property. Guest understands that certain areas, such as locked closets designated for private use, are reserved for the exclusive use of the Owner and will not be available for the use of the Guest. No items belonging to the Owner shall be removed from the Property. Owner, The Tree House, or their representatives shall have the right to enter the Property during Guest’s occupancy to inspect, make repairs and show the property for sale (if applicable and with 24 hours notice). Should any Property equipment be inoperable, The Tree House will undertake reasonable efforts to act on reported problems during normal business hours. Guest is reminded that the Islands of Hawaii are remote and delays are common with respect to repair service. No refunds will be issued for any inconvenience caused by inoperable equipment. Guest authorizes The Tree House and/or Owner to repair damages caused by Guest, and Guest’s invitees, at the expense of Guest and, in this regard, authorizes The Tree House and/or Owner, and their respective agents and subcontractors to enter the Property to: (i) assess equipment damage and/or malfunction; (ii) perform repairs and/or maintenance; (iii) supply agreed-upon services; and (iv) in case of emergency, for safekeeping and/or preventive maintenance.
Noise Ordinance: Hawaii has a noise ordinance of 9:30 pm. If there are complaints regarding noise, you will be contacted immediately and informed of the type of noise that is a disturbance. If there are further complaints, you will be asked to leave the property. Guests accept and agree to these noise rules and consequences, as evidenced by accepting the terms and conditions.
Construction and Neighborhood Disclosure: The guest acknowledges homes may be located in a residential setting. The Tree House and Owner are not responsible for any inconvenience caused by construction or noise associated with the neighborhood, including but not limited to barking dogs, noisy neighbors, cars, music, construction, events, etc. Guest may call Owners to inquire as to the status of any neighboring construction or events.
Check-Out Procedures. Please observe the check out times as our housekeepers are on a tight schedule. Upon check-out, Guest shall: (i) leave the Property neat and tidy; (ii) place all perishable food items in the refrigerator; (iii) wash all dishes; (iv) turn off all lights, fans, and air conditioners; (v) lock all windows, louvers and doors; (vi) leave all keys in the same location as they were upon check-in; and (vii) leave no more than one (1) set of towels per person and one (1) set of sheets per bed for laundering.
Cleaning. The Cleaning Fee is mandatory. The Cleaning Fee is subject to change without notice. Guest must notify of trash build up, to request removal when needed, which shall be at minimum once a week. Guest shall keep trash within the home to no more than the provided kitchen trash container holds and keep regular removal from such to the exterior trash cans, keeping trash can lids secured.
Energy Conservation. Please be energy conscious by turning off lights, fans, air conditioners and electrical appliances when they are not in use. We respectfully request that you use laundry facilities sensibly and with consideration.
Animals. Animals are not allowed on the Property. Violators will be subject to immediate eviction and charged an additional fee that could be in excess of $1,000.00 to clean and sanitize the Property.
Invalidity - Severability. If any term or provision of this Agreement or any application thereof shall be invalid or enforceable, the remainder of this Agreement shall not be affected thereby, provided that the essential provisions of this Agreement and the position of the parties hereto are not materially changed thereby.
Release of Known and Unknown Claims: There are inherent dangers in sporting activities (hiking, kayaking, surfing, yoga, pilates, boating, paddling, etc). Guest agrees to use common sense at all times while on vacation. Guest’s participation in such sporting or other activities is entirely voluntary, and if Guests and Guest’s children, parents/guardians, if applicable, agree that The Tree House shall not be liable for any damage, loss or injuries that may result from your participation in any such activities. Likewise, Guests participation with Private Service Providers (hiking, training, kayaking, surfing, yoga, massages, catered food services, paddling, etc.) is at the risk of the guest and The Tree House shall not be liable for any damage, loss or injuries that may result from your participation in any such activities.
The homeowner and/or Agency may provide sporting gear (snorkel gear, boogie boards, surfboards, etc). The Guest is aware there is a helmet law in Hawaii and one must be worn when riding a bike. Tenant assumes all responsibility when using any sporting gear. Guest’s participation use of sporting gear is entirely voluntary, and if Guests and Guest’s children, parents/guardians, if applicable, agree that The Tree House and Homeowner shall not be liable for any damage, loss or injuries that may result from your participation with sporting gear.
Additional Terms:
Complete Agreement. This Agreement constitutes the entire agreement between The Tree House, Owner and Guest, and supersedes and cancels any and all prior negotiations, representations, warranties, understandings or agreements (both written and oral) of the parties, with respect to the vacation rental of the Property. No variation or amendment of this Agreement shall be valid or enforceable without written approval by The Tree House and Guest.
Agreement
The parties agree to the terms of this Vacation Rental Agreement, as evidenced by accepting the terms and conditions.